Sales and Refund Policy for BlinkPrompt.com

Effective Date: June 15th, 2025
Last Updated: June 15th, 2025
Version: 1.0 (Beta)

This Sales and Refund Policy explains how purchases, billing, and refunds work at BlinkPrompt.com (“we,” “us,” “our”), operated by 100kSTADIUM during our beta testing period. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

1. Subscription Plans and Pricing

1.1 Available Plans

Beta Notice: Pricing and features shown are for our beta period and may change when we launch the full version. Beta users will receive advance notice of any pricing changes.

We offer three subscription tiers:

PlanMonthly PriceAnnual PriceAnnual Savings
Free$0$0N/A
Premium$5/month$30/year50% off
VIP$20/month$100/year58% off

1.2 Plan Features

Free Plan:

  • Limited to 10 blocks
  • Basic template access
  • Limited prompt history
  • Community support

Premium Plan:

  • Unlimited blocks
  • Unlimited templates
  • Full prompt history
  • Priority email support

VIP Plan:

  • All Premium features
  • Advanced features (as released)
  • Fastest support response
  • Early access to new features

1.3 Upgrade Flexibility

  • Skip tiers freely (e.g., Free → VIP)
  • Upgrade anytime through your account dashboard
  • Downgrades take effect at end of current billing period

2. Payment Terms

2.1 Payment Processing

  • Payment Processor: Stripe (PCI-compliant)
  • Processing Time: Within 30 minutes (typically automatic)
  • Accepted Methods: Credit cards, debit cards
  • Currency: USD (Canadian dollars conversion at current rates)

2.2 Billing Cycles

  • Start Date: Your billing cycle begins on purchase date
  • Renewal: Automatic renewal on monthly/annual anniversary
  • Notification: Email reminder 3 days before renewal
  • Pro-rating: Not currently available (planned for future)

2.3 Payment Security

  • All transactions encrypted with SSL
  • No credit card information stored on our servers
  • Stripe handles all payment security
  • PCI DSS compliance maintained

3. Refund Policy

3.1 No Refund Policy

We do not offer refunds. Instead:

  • Cancel anytime to stop future billing
  • Continue accessing paid features until period ends
  • Your content remains saved (accessible upon re-subscription)

3.2 Why No Refunds?

  • Digital service with immediate access
  • Low subscription costs
  • Free tier available for testing
  • Transparent feature descriptions

3.3 Exceptions

Refunds may be considered only for:

  • Duplicate charges (technical error)
  • Unauthorized charges (with police report)
  • Service unavailable for 7+ consecutive days

4. Cancellation Process

4.1 How to Cancel

  1. Email info@blinkprompt.com from your registered email
  2. Include your username and subscription details
  3. Receive confirmation within 48 hours
  4. Access continues until period end

4.2 Cancellation Effects

Immediate:

  • No future charges
  • Cancellation confirmation email

At Period End:

  • Revert to Free tier limitations
  • Premium features become inaccessible
  • Content remains saved

Data Retention:

  • All your content saved indefinitely
  • Public templates remain public
  • Can reactivate anytime

5. Failed Payments and Account Status

5.1 Payment Failure Process

  1. Initial Failure: Stripe attempts payment
  2. Grace Period: 5 days to update payment method
  3. Retry Schedule: Stripe’s automatic retry system
  4. Final Notice: Email warning before suspension

5.2 Account Suspension

After grace period expires:

  • Account downgrades to Free tier
  • Premium content becomes inaccessible
  • No data deletion
  • Can reactivate by updating payment

5.3 Involuntary Termination

We reserve the right to terminate accounts for:

  • Repeated payment failures
  • Fraudulent payment attempts
  • Terms of Service violations
  • Reprehensible usage

6. Service Delivery

6.1 Activation Timeline

  • Free Plan: Immediate upon registration
  • Paid Plans: Within 30 minutes of payment
  • Feature Access: Automatic upon activation
  • Email Confirmation: Sent for all transactions

6.2 Service Level Commitments

Beta Period Notice: Service levels are targets during beta testing. Actual availability may vary as we test and improve features.

  • Uptime Target: 99% monthly (best effort during beta)
  • Support Response: Within 48 hours
  • Maintenance Windows: Sunday 2-4 AM EST
  • Feature Availability: Best effort basis

6.3 Service Limitations

No compensation provided for:

  • WordPress core updates affecting features
  • Third-party plugin conflicts
  • Hosting provider issues
  • Internet connectivity problems

7. Pricing Changes

7.1 Notification

  • 30 days advance notice via email
  • Grandfathering for existing subscribers (when possible)
  • Option to cancel before changes

7.2 Currency and Taxes

  • Prices in USD
  • Canadian taxes applied where required
  • EU VAT collected where applicable
  • You’re responsible for other local taxes

8. Disputes and Chargebacks

8.1 Dispute Resolution Process

  1. Contact Us First: Email info@blinkprompt.com
  2. Investigation: We review within 5 business days
  3. Resolution: Attempt mutual agreement
  4. Escalation: Quebec small claims if needed

8.2 Chargeback Consequences

Filing a chargeback may result in:

  • Immediate account suspension
  • Collection proceedings
  • Permanent ban from service
  • Legal action for costs

8.3 Evidence Requirements

For disputes, provide:

  • Transaction details
  • Screenshots of issues
  • Communication history
  • Specific complaint details

9. Quebec Consumer Protection

9.1 Legal Compliance

This policy complies with:

  • Quebec Consumer Protection Act
  • Canadian Anti-Spam Legislation (CASL)
  • Personal Information Protection laws

9.2 Language Rights

  • Service available in English
  • French translation available upon request
  • All legal documents in English with French option

9.3 Consumer Rights

Quebec residents maintain all statutory rights including:

  • Clear pricing disclosure
  • Accurate service descriptions
  • Legal recourse options

10. International Customers

10.1 Currency Conversion

  • Charges in USD
  • Your bank’s conversion rates apply
  • We don’t control conversion fees

10.2 Regional Restrictions

Service unavailable in countries where:

  • Canadian export laws prohibit
  • Local laws forbid such services
  • Payment processing unavailable

11. Gift Subscriptions and Promotions

11.1 Promotional Codes

  • Applied at checkout
  • Cannot combine multiple codes
  • No cash value
  • Subject to expiration

11.2 Special Offers

  • New user discounts may apply
  • Seasonal promotions announced via email
  • Existing users notified of upgrade deals

12. Support and Assistance

12.1 Sales Support

Pre-Purchase Questions:

  • Email: info@blinkprompt.com
  • Response time: 48 hours
  • Live chat: Not available

Billing Support:

  • Same email for all inquiries
  • Include transaction ID
  • Stripe receipts provided

12.2 Technical Support Limitations

Free support covers:

  • Account access issues
  • Billing questions
  • Basic feature guidance

Not covered:

  • Custom development
  • Third-party integrations
  • Training services

13. Future Implementations

13.1 Planned Features

Coming soon:

  • Pro-rated billing
  • Additional payment methods
  • Team/enterprise plans
  • API access tiers

13.2 Feature Requests

  • Submit via email
  • No guarantee of implementation
  • Popular requests prioritized

13.3 Beta to Production Transition

When BlinkPrompt exits beta:

  • Beta users will receive 30 days advance notice
  • Opportunity to lock in special beta pricing (if offered)
  • All beta accounts and data will transfer seamlessly
  • Option to cancel if not satisfied with production terms

14. Legal Notices

14.1 Disclaimer

Digital subscriptions are:

  • Non-transferable
  • For individual use (unless business plan)
  • Subject to fair use

14.2 Liability Limitations

Maximum liability equals:

  • Subscription fees paid in last 12 months
  • No consequential damages
  • Force majeure applies

15. Contact Information

All Sales and Refund Inquiries:

Email: info@blinkprompt.com
Company: 100kSTADIUM
Location: Montréal, Quebec, Canada
Response Time: Within 48 hours
Business Hours: Monday-Friday, 9 AM – 5 PM EST

16. Policy Updates

This policy may be updated with:

  • 30 days notice for material changes
  • Email notification to subscribers
  • Current version always at BlinkPrompt.com/sales-policy

17. Related Policies

Please also review:

18. Acknowledgment

By purchasing a subscription, you acknowledge that you have read, understood, and agree to this Sales and Refund Policy.

19. Download

You can download this Sales and Refund Policy as a PDF [link to be added].